Service Detail
Managed Service IT Operations is a solution in providing comprehensive IT management and support, including expert end-user support, network management, data center, and infrastructure management. Our professionals ensure efficient and effective IT operations, enabling you to focus on the core business objectives.
Service Features
Service Excellence
The Scopes of Managed Service IT Operation
IT Services Management
- Incident Management
- Operations Management
- Software License Tracking
- Technical Support
- Configuration Management
- Service Level Management (SLA)
- Hardware Inventory Tracking
- Remote Tech Support
- Problem Management
- Reporting
- Hardware Procurement
- On-Site Tech Support
- Change Management
- Contract Management
- L1, L2, L3 Support
What makes Managed Service IT Operation different?
Industry Standard Compliance
- SMK3 PP (Occupational Safety & Health)
- ISO14001 (Environmental Management System)
- ISO 9001 (Quality Management System)
- PCI (service Provider Compliance with payment card industry Data)
- ISO20000-1 (Information Technology Service Management System)
- OHSAS 180001 (Occupational Occupational Health and Safety Assessment Series)
- ISO27001 (Information Security Management System)
Immprovement Process Methodology
1
Define
Define goal and problem statement
2
Measure
Calculate current process performance and then collect data
3
Analyze
Create cause-effect diagram, analyze the graph and chart, and then bring up hypothesis
4
Improve
Generate, evaluate, select solution, pilot test and implement
5
Control
Control factors that impact performance, validate goal statement
Tools and Support services
- Software ticketing management service desk
- IP Phone
- Uniform
- Software NOC
- Digital Attendance Machine
- Personal Protective Equipment (PPE)
- Laptop or PC
- Monitoring for 24 hours and 7 days a week to respond incident within the IT Operation Center