Jakarta, 31 March 2023 – Lintasarta, a total solutions Information and Communication Technology (ICT) company, launched newest contact center in Yogyakarta, Central Java. This launch is part of Lintasarta’s efforts to expand the reach to customers in various cities and improve the quality of service to customers, especially for industries that are growing rapidly, especially outside Jabodetabek.
“We have experienced significant growth over the past few years, especially during the pandemic. The increasing number of customers certainly requires us to make various adaptations and modernizations in response to customer needs. For this reason, the Yogyakarta Contact Center was inaugurated as part of Lintasarta’s digital customer care transformation to become more responsive, fast and precise in handling customer needs in the field,” said Zulfi Hadi, Lintasarta Marketing & Solution Director.
With a focus on customer satisfaction, this new contact center has many advantages. Such as:
- focus on servicing regular and new customers 24/7;
- serve requests and technical assistance;
- providing information related to products, billing, or requests for new installations;
- exclusive services using telephone, email, messaging, and visits;
- use modern and up-to-date facilities and infrastructure;
- have professional and trained agents.
Agent quality is one of the main advantages that Lintasarta carries in contact center services. In an effort to provide training to the manpower contact center in order to provide the best service, Lintasarta arranges and conducts training programs at every level of service related to product introduction, technical skills, non-technical skills, to role play simulations. The goal is all agents are ready to serve various customer needs related to Lintasarta’s products and services in various situations. Not only that, Lintasarta also carries out service culture development, transition programs to ensure service readiness and quality, and creates continuity of people management and knowledge management programs to continue to improve the knowledge and capabilities of each agent.
In terms of location, Yogyakarta was chosen as the location for the establishment of the newest contact center with various considerations in terms of regional and business potential. Yogyakarta is considered a strategic area and has the availability of trained human resources. Apart from that, the contact center service industry is also competitive there. The high industrial and business activity in Yogyakarta for some time has made Lintasarta confident that there will be many facilities and infrastructure that can be developed in the future.
“With the development of ICT business and services as well as the increasing needs and demands for customer service, we remain focused and committed to placing service quality to customers as our main advantage which has been proven for decades. The hope is that we can continue to grow together with our customers and together strengthen the ICT industry in Indonesia,” said David Supriyadi, Customer Care General Manager Lintasarta.